Product Quality Guarantee
At Vital Oasis, we stand behind the quality of the products we sell. We are committed to providing you with high-quality, durable items that meet your expectations. Our Product Quality Guarantee ensures that you can shop with confidence.
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100% Quality Assurance:
All products sold on our website undergo strict quality control checks to ensure they meet high standards of craftsmanship, durability, and functionality. If you receive a product that is defective, damaged, or not as described, we will resolve the issue promptly. -
Guarantee Coverage:
- Defects in Material or Workmanship: If your product has a defect that was not caused by normal wear and tear, we will repair or replace it at no additional cost.
- Satisfaction Guarantee: If you are not fully satisfied with your purchase, you can return it for a replacement or refund within 30 days of receiving your order.
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How to File a Claim:
- Contact our customer support team with your order number and a description of the issue.
- For damaged or defective items, please provide photos showing the damage or defect.
- We will assist you with the return or exchange process as quickly as possible.
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Exclusions:
- Normal wear and tear (e.g., fading, stretching, or breaking due to misuse) is not covered under this guarantee.
- Customized or personalized items may not be eligible for return or exchange unless they arrive damaged or defective.
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Refunds and Replacements:
- After your claim is processed and approved, you will be offered a full refund or a replacement of the same item.
- Refunds will be issued to your original payment method.
We are dedicated to ensuring your satisfaction, and if there is ever an issue with your product, we will work hard to resolve it. If you have any questions or concerns, feel free to reach out to our customer service team by mail : support@vitaloasismd.com